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Verify with your IT department or service provider that your firewall is configured to meet all of the requirements stated in the DM Series LAN Connection Setup Guide. If checking your network settings does not resolve your issue, try Solution 4.Ĭertain file extensions, URLs, ports, and protocols must be allowed through your network firewall in order for the meter to connect.
If anything has changed, update the meter settings accordingly.įor details, see Setting up a wired connection using a USB Ethernet network adapter on the DM300C-DM450C. If checking your physical connections does not resolve your issue, try Solution 3.Ĭheck with your IT department or service provider for the requirements and to find out if any network settings have changed. If there are still no lights after installing a new Ethernet cable, contact technical support.If the Ethernet cable is plugged in firmly, try a different cable.If the LEDs are not lit, verify that the other end of the Ethernet cable is plugged into a router or wall jack with an active connection.Repeat steps 2 - 4 using the other USB port.Move your USB Ethernet adapter to the other USB port.Turn your meter off using the power switch.Make sure that the Ethernet cable and USB Ethernet adapter are plugged in firmly if no transfer rate is indicated.These lights indicate your connection's data transfer rate. Either the 10 or 100 LED indicators should be on (solid green).
If restarting your meter does not resolve your issue, try Solution 2. Turn your power off with the power switch.There are four ways to troubleshoot this device try them in this order: